Shipping & Returns
Shipping
Where we ship
Right now, Kynd Alchemy ships within the United States only. We're a small, self-fulfilled operation, and expanding beyond the US is something we're looking forward to down the road, not something we're ready for yet.
Processing time
Orders are processed and packed by us personally, not in a warehouse, so please allow 3-5 business days for your order to be processed before it ships. During our pilot launch, this may run a little longer than a typical online store. We'll always let you know if something's going to take longer than expected.
Shipping method & cost
We ship via commercial carriers. Shipping costs are calculated at checkout based on your order weight and destination.
Delivery estimates
Once your order ships, you'll receive a tracking number by email. Delivery typically takes 2-5 business days after shipping, though carrier delays, weather, and holidays can affect this. In total, most orders arrive within 5-10 business days of being placed. These are estimates, not guarantees.
Address accuracy
Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we'll reach out about reshipping, and additional shipping charges may apply.
Lost or damaged in transit
If your order arrives damaged, or tracking shows it as delivered but you never received it, email us at [support email] with your order number. We'll help sort it out, whether that's a claim with the carrier or getting a replacement to you.
Returns & Our Satisfaction Promise
We want Kynd Alchemy to work for you, not just fit your budget. If something isn't right, here's how we handle it.
Changed your mind, within 30 days
Store credit or exchange, your choice. We're a small, single-product brand right now, so credit toward a future order (including once we launch new products) is how we keep things sustainable while we grow. Just email us at hello@kyndalchemy.com with your order number.
It didn't work for your skin, or something was off with the product
We know fragrance-free products get tried, not just looked at. If a reaction, irritation, or any quality issue comes up, we won't ask you to ship the bottle back. Personal care products that have been used can't be resold, so there's nothing to gain by making you mail it. Instead, email us a quick photo of the product and a short note about what happened, and we'll issue a full refund or send a replacement. We're not going to make you prove it. We're going to trust you the way we'd want to be trusted.
Damaged in shipping or a quality issue on our end
Full refund or replacement, and we cover the shipping. That one's on us.
How store credit works
We'll issue your store credit as a Kynd Alchemy gift card, sent to the email on your order. It doesn't expire and can be used toward any future Kynd Alchemy product.
A few notes
Refunds are issued to your original payment method within 5-7 business days of approval.
Original shipping charges aren't refundable, except when the issue was ours.
In rare cases, we may ask for the product back before issuing store credit or a refund. If that happens, we'll cover return shipping.
Questions before you even order? Email us at hello@kyndalchemy.com we're happy to help you figure out if Kynd Alchemy is the right fit before you buy.